Frequently Asked Questions
Everything you need to know about our stylish accessories and services.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, certain personal care items cannot be returned once opened.
Are your products made in the UK?
Yes, we take great pride in the fact that the majority of our collection is handmade in our UK-based studio to ensure the highest quality craftsmanship.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.
Do you offer international shipping?
Yes, we ship our products worldwide. International delivery times and costs vary depending on the destination country and are calculated at checkout.
Can I apply for VAT relief on my purchase?
Many of our products are eligible for VAT relief if you are purchasing them for a person with a chronic illness or disability. You can fill out the self-declaration form during the checkout process.